24-Hour Confidential Domestic Violence Hotline

Summit County Hotline (330) 374-1111

Summit County Toll Free Hotline (888) 395-4357

Medina County Hotline (330) 723-3900

Medina County Toll Free Hotline (877) 414-1344

What is a domestic violence hotline?

It’s a phone line available 24 hours a day, 7 days a week to serve victims of domestic violence and others who are concerned about a victim of domestic violence. The hotline is answered by caring staff and trained volunteers who understand domestic violence and can answer questions, provide information, referrals, and support. It is also the number to call if you do not feel safe at home and are in need of shelter.

Who calls the hotline?

 
Many calls to our hotline come from the victims themselves, and often callers are in need of support or shelter. However, calls also come from survivors seeking emotional support or referrals, professionals seeking information for a person with whom they are working, as well as friends, family members, neighbors, and co-workers of victims. Hotline workers are prepared to provide information and support to any caller regardless of their gender, age, race, sexual orientation, gender identity or self-expression, marital status, ethnicity, religion, or economic group. *Students looking for domestic violence information for a school-based project or people interested in making a donation, volunteering or employment should not use the hotline, but instead contact the office during normal business hours.

What happens when I call the hotline?

 
A caring voice will be there to listen and address your concerns and safety. ALL CALLS ARE CONFIDENTIAL AND YOU HAVE THE RIGHT TO REMAIN ANONYMOUS. We will offer you options, and respect any choice or course of action you believe is right for you. You may be asked your name, but you are not obligated to give it. Following the call, our staff will not contact you for any reason. However, you may call us back as often as you need for support, to develop a plan and overcome the challenges of domestic violence. If you are in need of shelter, staff will address safety concerns with you and may need to gather some detailed information from you to assess the situation.